Delivery Policy

Effective Date: December 30, 2024

At Sunbuntopin, we are dedicated to ensuring that your artwork arrives safely and promptly. This Delivery Policy outlines the shipping methods, timelines, and procedures for all orders placed through our website, https://sunbuntopin.com. We are committed to transparency and want you to know what to expect when it comes to receiving your cherished pieces of art. By placing an order with Sunbuntopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Currently, Sunbuntopin offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to selected countries. Please see the list of eligible locations at checkout. This list is subject to change based on import/export restrictions and shipping feasibility. If your country is not on the list during the checkout process, please contact us directly at info@sunbuntopin.com to enquire about shipping options.

2. Shipping Methods

Sunbuntopin utilizes reputable shipping carriers to ensure reliable and safe delivery of your artwork. The shipping methods may vary based on your location and the size/weight of your order. The following methods are generally used:

  • Standard Shipping: This method typically uses ground transportation for domestic orders, and appropriate postal services for international orders. Delivery time frames vary by destination.

  • Expedited Shipping: This option is available for those who need faster delivery. Expedited shipping reduces transit time substantially, and we prioritize these orders in processing.

  • Specialized Art Courier Services: For larger, high-value, or fragile pieces, we use specialized art courier services. These carriers are experienced in handling delicate items and ensure the best possible care is taken during transport. This option might include white glove delivery in certain areas.

  • Local Pickup: If you are in the San Francisco area, you can opt for local pickup at our specified location. You will be notified via email when your order is ready for pickup. Please arrange a pickup time with our staff after receiving the notification.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: Costs vary based on location, both domestic and international.

  • Weight and Dimensions: Larger and heavier items may incur higher shipping costs.

  • Shipping Method: Expedited and specialized art courier options will typically be more expensive than standard shipping.

  • Insurance: We may include insurance coverage for valuable pieces to protect your order in transit.

  • Packaging Materials: Due to the unique nature of artwork, we invest in high-quality packing materials, which may affect costs.

The exact shipping costs will be displayed during the checkout process, before you confirm your order. We are dedicated to keeping shipping costs fair and will offer the most transparent pricing we can.

4. Processing Time

Orders are typically processed within 1-3 business days from the time of purchase. Please note that processing times may vary during peak seasons or holidays. Custom or specially commissioned orders may require additional processing time. You will receive a notification when your order has been shipped, including a tracking number, if applicable.

5. Delivery Times

Delivery times vary based on the shipping method and destination. Here are approximate delivery time frames:

  • Domestic Standard Shipping: 3-7 business days

  • Domestic Expedited Shipping: 1-3 business days

  • International Standard Shipping: 7-21 business days, depending on your location and customs processing.

  • Specialized Art Courier Shipping: Delivery times will be communicated individually upon confirmation.

Please note that these time frames are estimates and may be subject to change. Customs delays are possible for international shipments and are beyond our control.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this tracking number to monitor the delivery status of your order. For international shipments, tracking may not be available in all regions.

7. Customs and Import Duties

International shipments may be subject to import duties, taxes, and customs clearance fees, which are determined by the customs agency within the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs. Sunbuntopin is not responsible for any delays caused by customs processing. Please check with your local customs office for information about these charges and potential regulations.

8. Packaging

We take utmost care in packaging all artwork to ensure safe delivery. Artworks are carefully wrapped and placed in protective packaging, and we use high-quality materials to minimize the risk of damage during transit. We regularly review and adapt our packaging methods to ensure best practices.

9. Delivery Issues

If your order is delayed, damaged, or if you encounter any other delivery issues, please contact us immediately at info@sunbuntopin.com. We will work with our shipping partners to resolve the issue to the best of our ability. It is helpful for you to document any damage via pictures.

10. Changes to Delivery Policy

Sunbuntopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Changes will take effect immediately upon posting on our website.

Contact Information

For any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us: