Refund and Return Policy

Effective Date: December 30, 2024

Sunbuntopin is committed to providing you with high-quality art prints and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please carefully review our Refund and Return Policy below.

Eligibility for Returns

You may be eligible for a return under the following conditions:

  • Damaged or Defective Items: If your art print arrives damaged, or if there is a defect in the product, you may request a return or a replacement. Please contact us within 7 days of receiving your order, and provide clear photos of the damage or defect, as well as the original packaging.

  • Incorrect Items: If you received an item different from what you ordered, you may request a return or replacement. Please contact us within 7 days of receiving your order, and provide photos or other evidence of the incorrect item.

  • Non-Satisfaction: If you are not satisfied with your purchase for reasons other than the above (e.g., change of mind), you may request a return for a refund, subject to a restocking fee. This type of return must be initiated within 14 days of receiving your order. The product must be unused, in its original condition, and packaged securely for return shipping.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Custom-Made Items: Art prints that have been customized to your specific requirements cannot be returned, unless they arrive damaged or defective.

  • Items Damaged Due to Improper Handling: Items that have been damaged due to misuse, negligence, or improper handling by the customer are not eligible for return.

  • Items Not in Original Condition: Items that have been used, altered, or returned without their original packaging are not eligible for return.

  • Clearance or Sale Items: Items that are purchased as part of a clearance or sale event may not be returnable unless they are damaged or defective.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Within the specified return period, contact us via email at info@sunbuntopin.com or call us at 650-466-0742 to notify us of your intent to return an item.

  2. Provide Information: In your email or phone call, please provide your order number, the reason for the return, and clear photos of the damaged or defective item (if applicable).

  3. Receive Return Authorization: Once we have reviewed your request and confirmed the eligibility for a return, we will provide you with a Return Authorization (RA) number and instructions on where to ship the item.

  4. Ship the Item: Carefully package the item to prevent any damage during transit. Include the RA number on the package and ship the item to the address we provide you.

  5. Return Shipping Cost:

    • For damaged, defective, or incorrect items, we will cover the cost of return shipping.

    • For non-satisfaction returns, the customer will be responsible for paying the cost of return shipping.

  6. Refund or Replacement: Once we receive the returned item and confirm its condition, we will process your refund or replacement within 10 business days.

Refunds

Refunds will be issued in the original form of payment used for the purchase. It may take several business days for your refund to appear in your account, depending on your bank or payment provider. For non-satisfaction returns, we may deduct a restocking fee, usually 15% of the purchase price, to cover processing and restocking costs.

Replacements

If you have requested a replacement, we will ship a new item to you as soon as possible after receiving the returned item. If the original item is no longer in stock, we will work with you to find a suitable replacement or offer a refund.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different one, please initiate a return of the original item for a refund, and then place a new order for the desired item.

Additional Terms

  • Sunbuntopin reserves the right to refuse a return if the item is not returned in accordance with this policy, including conditions outlined above.

  • We recommend you insure your return shipment as we are not responsible for lost or damaged returned packages.

Changes to This Policy

We may update this Refund and Return Policy from time to time. We will post any changes on our website.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us: